Russell Mainstream Supply Limited TERMS AND CONDITIONS
Russell Mainstream Supply Limited provides services and products based on the following conditions. When purchashing products from Russell Mainstream Supply Limited, you are required to agree to these terms and conditions (by ticking a checkbox). By ticking the checkbox and positively opting in, you agree to be bound by these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Russell Mainstream Supply Limited or its content suppliers. Any website deemed to have stolen content from Russell Mainstream Supply Limited will be reported to Google and the company that hosts the website with a request for a DMCA takedown. Further action (legal action) may be taken if the perpetrator is uncooperative.
LICENSE AND SITE ACCESS
Russell Mainstream Supply Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Russell Mainstream Supply Limited. This license does not include any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Russell Mainstream Supply Limited. You may not use any meta tags or any other "hidden text" utilising Russell Mainstream Supply Limited's name or trademarks without the express written consent of Russell Mainstream Supply Limited. Any unauthorized use terminates the permission or license granted by Russell Mainstream Supply Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Russell Mainstream Supply Limited so long as the link does not portray Russell Mainstream Supply Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Russell Mainstream Supply Limited logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR REGISTERED ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Russell Mainstream Supply Limited reserve the right to refuse service, terminate accounts or cancel orders in their sole discretion.
RISK OF LOSS OR DAMAGE
All items purchased from Russell Mainstream Supply Limited are made pursuant to a shipment contract. If an item is lost or damaged during transit, Russell Mainstream Supply Limited will arrange a solution at their discretion. This may be in the form of a refund, partial refund, redelivery or partial redelivery. Russell Mainstream Supply Limited bears no responsibility for items lost or damaged once the delivery has reached and been accepted by the recipient.
If an item is received that has a manufacturing fault, Russell Mainstream Supply Limited will arrange to have the item collected and a new item sent out. Alternatively, in some cases it may be more appropriate for the customer to send back the item and Russell Mainstream Supply Limited will arrange a refund for shipping.
Russell Mainstream Supply Limited and its associates attempt to be as accurate as possible. However, Russell Mainstream Supply Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Russell Mainstream Supply Limited itself is not as described, your sole remedy is to return it in unused condition. If the item is returned promptly (some Russell Mainstream Supply Limited products have a shelf life) and it is proven that the item received was not as described, Russell Mainstream Supply Limited will issue a product refund and a shipping refund (unless Russell Mainstream Supply Limited has arranged collection at their own expense).
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
You expressly agree that your use of the Russell Mainstream Supply Limited website is at your sole risk.
To the full extent permissible by applicable law, Russell Mainstream Supply Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Russell Mainstream Supply Limited does not warrant that this site, its servers, or e-mail sent from Russell Mainstream Supply Limited are free of viruses or other harmful components. Russell Mainstream Supply Limited makes every effort to ensure a secure platform. However, Russell Mainstream Supply Limited will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain localised laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Items shipped to UK customers will be delivered by DPD, FedEx, UPS or Royal mail 48hr tracked.
We cannot accept returns from EU countries regarding customers refusal to pay import duties and charges relating to Brexit. It is the customers responsibility to determine these charges prior to placing the order. For each order received from EU countries, RMS Ltd will contact the customer via email to explain these charges prior to shipment and offer a full refund should you decide that you do not wish to proceed before shipment. Once the customer agrees for the order to be shipped, it is their full responsibility to pay these fees and if not paid, our couriers will destroy the product and no refund will be issued.
International orders will be shipped by UPS, FedEx or DHL (depending on location). All shipping is tracked. Russell Mainstream Supply Limited reserves the right to ship by another method / courier if required. Palletised shipping can be arranged on request.
In some cases, the couriers will charge Russell Mainstream Supply Limited a remote area fee if the address provided by the customer is in a remote / hard to reach area. Russell Mainstream Supply Limited will only become aware of this charge after the courier has been contacted to fulfil the order. In these rare cases, Russell Mainstream Supply Limited will contact the customer. The customer will be offered three options:
To provide Russell Mainstream Supply Limited with an alternative shipping address
To receive a full refund and cancellation of the order
To pay the remote area charge before shipment
Non delivery of orders must be notified to us within 10 working days from date of despatch, failure to notify us within this time will result in our inability to track/trace, recover or refund any missing parcels / items.
If you have trouble receiving a shipment due to customs related issues, we will accept returns but this will be subject to a 20% re-stocking fee. This is due to the perishable nature of some of the items in our product range.
For customers purchasing from outside of the EU, any customs / import duty charges are their sole responsibility. Russell Mainstream Supply Limited are not responsible for any extra charges after the goods leave the UK.
The Russell Mainstream Supply Limited Returns Policy can be found here: https://rmsupply.co.uk/content/6-returns
Last updated: 24th May 2018