Shipping policy
At Russell Mainstream Supply Limited, we’re committed to getting your order to you as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.
UK Shipping
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Most products are in stock and ready to ship and will be dispatched on a next day service (UK mainland only).
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Orders are shipped via trusted courier services and typically arrive within 1–3 working days after dispatch.
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If an item is out of stock or made to order, you will be notified by email with an estimated delivery time. In such cases, dispatch may take up to 7–14 days.
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If your order is time-sensitive, please contact us before placing your order to confirm availability.
International Shipping
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We ship internationally to most countries using reliable courier services.
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Delivery times vary by destination and may be affected by customs clearance procedures. Please allow extra time for international delivery.
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Import duties, taxes, and customs fees are the sole responsibility of the customer.
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We will not accept returns or issue refunds for international shipments where the customer fails to pay import duties, taxes, or other related charges. Refused shipments due to unpaid import costs will not be refunded.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email so you can follow the progress of your delivery.
Delays and Availability
While we strive to meet all delivery times, there may be occasional delays due to stock levels, courier issues, or customs processing. We appreciate your patience and will keep you informed if there are any changes to your order status.