Terms of service

Terms of Service

Last updated: [Insert Today’s Date]

Welcome to rmsupply.co.uk. By accessing or placing an order through this website, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

These Terms of Service apply to all users of the site, including browsers, customers, and merchants. If you do not agree with any part of these terms, please do not use our website.

1. Who We Are

This website is operated by Russell Mainstream Supply Limited.
Our registered business address is:
Viewfield House, Annfield Muir, Cupar, Fife, KY15 7TT. United Kingdom.

Email: customerservice@rmsupply.co.uk 

2. Use of the Website

  • You must be at least 18 years old to make a purchase on this site.
    (If under 18, you must have the consent of a parent or legal guardian.)

  • You agree not to use this website for any unlawful or fraudulent purpose.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Product Descriptions and Availability

  • We make every effort to ensure product descriptions, images, and prices are accurate. However, errors may occasionally occur.

  • If an error is identified in your order, we will contact you to confirm or amend the order.

  • Most products are in stock, but some may be made to order or temporarily unavailable. We will notify you of any significant dispatch delays.

  • We reserve the right to modify or discontinue any product without notice.

4. Prices and Payment

  • All prices are in GBP (£) and exclude VAT unless otherwise stated.

  • Payment must be made in full at the time of ordering via our secure payment gateway.

  • We reserve the right to cancel any order if we suspect fraud or unauthorised activity.

5. Shipping and Delivery

Please see our Shipping Policy for detailed information.

  • UK orders are typically dispatched within 1–2 working days when items are in stock.

  • For international orders, delivery times and customs processes vary by destination.

  • Import duties and taxes are the responsibility of the buyer. We will not accept returns or issue refunds for international shipments where duties are not paid.

6. Returns and Refunds

Please see our Returns and Refund Policy for full details.

  • UK consumers have the right to cancel within 14 days of receiving goods under the Consumer Contracts Regulations.

  • Returned goods must be unused and in their original packaging unless faulty.

  • Custom or made-to-order items cannot be returned unless faulty.

  • We do not accept returns for international orders where import charges are refused or unpaid.

7. Limitation of Liability

  • While we strive for accuracy, we do not guarantee that all content or services on this site are free from errors or interruptions.

  • RM Supply is not liable for indirect or consequential losses, including loss of profits or business opportunity.

  • Our total liability for any claim shall not exceed the purchase price of the goods in question.

8. Intellectual Property

  • All content on this website, including text, images, logos, and code, is the property of RM Supply or its content providers.

  • You may not reproduce, duplicate, copy, sell, or exploit any part of the site without express written permission.

9. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.
You agree that any disputes arising from or related to these terms shall be subject to the non-exclusive jurisdiction of the courts of England, Wales, Scotland, and Northern Ireland.

10. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms of Service, please contact us: customerservice@rmsupply.co.uk